Hi Michelle,
A quick email to let you know that the chandelier arrived intact and looks
absolutely stunning. It really gives the room that "WOW" factor and everyone who has
seen is suitably impressed. I sent some photos to my sister-in-law in New
Zealand and she is very jealous and wants one as well! We are delighted and may well buy a second one as we will be renovating another room later in the year.
In the meantime, could you please pass on my thanks to all concerned.
Best, Helene Haar
12/4/2012
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I have been refurnishing a listed building, dealing with many online product providers and my first experience with Lightmyhouse has been most refreshing. At last, a company that should prosper from it's quality products and genuine customer care. If you are looking for something BETTER THAN average high street products then visit the Lightmyhouse website.
I am told that the website is being redesigned, but even now it has the most comprehensive range that I have seen online. However if meantime, like me, you require more advice I urge you to phone them (the number is displayed). I was talked through all my requirements and given accurate expectations of the products and their delivery schedule.
The quality and design of the standard lamp that I ordered certainly justified the price, and instead of yards of bubble wrap to deal with, there were large inflated pockets which were easy to puncture and dispose of. One box had escaped this diligent packaging technique, resulting in a dent to a base part. Light my house took up the cudgel on my behalf, offering free collection and replacement. As this was not convenient for my schedule, they negotiated a reduction in price which mollified me so that my lamp gives maximum pleasure. This is an online company that I feel safe with and which literally leaves others in the shade.
Customer in West Sussex
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To: Bright lighting solutions light my house
Sent: Thursday, November 24, 2011 9:24 PM
Subject: Re: lamps
I highly recommend using Light my House. I have had bad experiences with smart London shops but a great experience with this company. They have innovative product and offer a very good personalised service. They are efficient and helpful and see the job through to installation and completion.
Gillian
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Sent: 15 November 2011 11:24
To: michelle@light-my-house.co.uk
Subject: FW: shades
Date: Tue, 15 Nov 2011 11:22:47 0000
Hi Michelle,
Thank you so much for sending out the 2 lamps for me. They arrived the next day very securely packaged and now they look amazing on the bedside tables.
We are very pleased with them . Your customer service, product knowledge, and prompt delivery is second to none.
I will definitely be using you again. The new website is looking great too. Such a huge selection !
Yours
Andy Cook
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"Light my House have supplied me with some beautiful chandeliers. The service from Michelle was exceptional, offering me suitable alternatives if some items were currently out of stock and keeping in regular communication regarding delivery."
Pauline Whitehead, Interior Designer, Kent.
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"I brought a beautiful chandelier from Light-My-House in May 2011. They provided excellent customer service as I had quite a few questions which were answered promptly and honestly. The delivery was very quick too. I was very impressed and would not hesitate to recommed them to friends."
Michelle Addison , Morgan Stanley
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From: Fabio Coccolo
Sent: 04 November 2010 06:08
To: light my house
Subject: Re: Bankers Lamps
Hello Maria,
The lamp is arrived safe and sound!
I've to admit that the "Russian doll packaging system" has worked beautifully!!
I'm very happy with the lamp and all the service itself.
I'll keep browsing your website for other nice articles.
By the way, how long would take a delivery to London? I've some friends there that I visit regularly that can be helpful in case I need some more lamps.
Thanks for all your consideration and kindest regards,
Fabio Coccolo
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From: Hind Al Khatrash
Sent: 08 July 2011 14:48
To: light my house
Subject: Re: RE: RE: RE: CONFIRMATION NEEDED
Maria,
Thank you very much for your assistance, you have been most helpful and
we look forward to the confirmation and future business.
Ayad Alkhatrash
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Sent: 26 August 2011 10:58
To: info@light-my-house.co.uk
Subject: New contact from LMH website
Name: Mrs Justine Sloover
Comments: Thank you very much to Michelle for all of her help with my recent order. I was extremely impressed with the service I received and would not hesitate in using you again or recommending you. The lights are stunning and will look amazing in my dining room. Thanks again.
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From: Sarah Gibney
Sent: 11 January 2011 14:44
To: michelle
Subject: RE: your order
Michelle
Thank you for all your help I really appreciate it.
Many thanks
Sarah
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From: Marianne Rodham
Sent: 25 March 2011 12:25
To: michelle
Subject: Re: replacement base
Dear Michelle,
Just to let you know that the replacement base has arrived
intact. Thanks again for let us know the time of delivery.
The broken one has been taken back by the delivery driver.
The 5 finger light looks very nice in our up-to-date lounge.
Kind regards,
Marianne
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From: FREDA BOOTH
Sent: 19 April 2011 12:21
To: michelle
Subject: RE: recent enquiry
Hi Michelle
The chandelier has arrived safely today and I am very pleased with it.
Thanks for all your help.
Regards.
Freda
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From: Nathalie Scott
Sent: 01 March 2011 13:05
To: michelle
Subject: RE: delivery
Hi there Michelle - we've received the candle slots.
Can't wait to get the chandelier up now!
Thanks for all your help with this order, you've been a gem.
Nathalie J
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From: Jane
Sent: 24 June 2011 22:38
To: michelle
Subject: RE: black chandelier
Hi Michelle,
Wanted to let you know that my husband managed to get a bracket and hook very easily and tonight we have put the chandelier up. Its absolutely gorgeous and such a focal point for my conservatory end of my dining room.
Thanks again for your pormpt attention.
Regards
Jane
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From: Vanessa
Sent: 22 September 2011 21:11
To: michelle
Subject: Re: recent enquiry
The service provided by Light my House was excellent.
Extremely Customer friendly, and nothing was to much trouble when I asked questions about the lights.
Delivery was quick also.
I will definately place further orders with them in the near future.
With my best wishes
Vanessa
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